It can be hard to say no—after all, your job is to help a customer and to be as positive as you possibly can, right?
Unfortunately, there are times when a customer’s request is not in line with what your company’s vision.
But like a plumber or electrician, you need access a client’s personal space in order to fix his problem.
Be patient with customers, and use the following scripts to earn their trust.
Sometimes requesting a screen share is the best way to assist a customer.
Unfortunately, it’s similar to stepping inside someone’s living room—a customer’s computer is a private space that may not be ready for visitors.
Luckily for you, we’ve created 120 ready-to-use scripts for 8 most common live chat scenarios, all from scratch.
Training your live chat team to use the scripts will help you provide consistent and professional services in an efficient manner How you say hello makes a world of difference.
Like how creating a great soup starts with a homemade stock, you need a quality base to deliver the kind of customer service that has people coming back for more.
We are here to serve you and hope you enjoy your prepaid mobile service. Which Page Plus monthly plans provide 4G LTE service? Currently, you can get 4G LTE data speeds with a compatible 4G device on our top 3 monthly plans: Talk n Text 1200, Unlimited Talk n Text, The 55 plan, and the .95 plan. When you do that, you will get a response back telling you if your device is eligible for activation. The SIM card required to get 4G LTE service on Page Plus is unique to our service.
If it is, you will then be able to choose a 3G plan for a 3G device, or a 4G plan for a 4G authorized Page Plus dealers provide new and pre-owned 4G devices for sale in their stores and on their websites. Also, you can check with friends or family members – many perfectly good phones end up in a drawer when someone upgrades to a new phone. Do I need a Page Plus 4G LTE SIM card to get 4G service? You can purchase a Page Plus SIM card here on our website or from authorized Page Plus dealers. How do I find out what size SIM card I need for my device? 4G LTE SIM cards are available in three different sizes - standard, micro and nano.
Collecting information is crucial to getting your work done and optimizing sales.
But for an anxious customer, it could conjure up visions of an unethical agent running up their credit card on a faraway tropical island.