However sometimes in large complex organisations we have a situation where a new joiner joins and their colleagues want to email them immediately, but they don’t appear in Outlook for them so they call the Helpdesk “Why isn’t Joe Bloggs in the GAL??
” Well, the truth of the matter is that our new joiner Joe is in fact , an update to the Address Book won’t become available to the user until about 48 hours after the change.
may not be available even though such changes have been made in Active Directory.
This can occur even though no errors are present within the OAB rebuild process.
You may encounter an issue stating that the System Attendant Service is not running or you do not have permission. Make sure you are running the Exchange Management Shell as Administrator and 2. *note* The Service is named “Microsoft Exchange System Attendant”.
The Outlook Client failed to download an updated copy of the Offline Address Book because the services have stopped functioning.
This situation however is extremely rare since the default maintenance time on Exchange is at AM and updates and downloads are usually performed during working hours.
Working with like minded colleagues now specializing in very large scale complex migrations from Lotus Notes and On-Premise Microsoft Exchange to Office 365.There is a 24 hour lag for the server to be updated and pushes go through at night.When a customer reports a new employee, or changes made to an existing employee’s information hasn’t appeared in the Global Address List (GAL) in Outlook, in almost all cases this is because that person’s local (cached) copy of the GAL has not yet been pushed the new/updated information.If their information has already been submitted, this explains how to manually download their address book to force their Outlook to updated its information.1.HRS- "Update Your Information With Payroll" – The user must sign in and update the forms located here: https://edu/forms/payroll/pif/ There is a 24 hour lag for the server to be updated and pushes go through at night.a. This is usually just a phone call to verify when the updates were submitted.